Download the installer from videocrate.app, open it and follow the steps. The installer is not yet digitally signed, so Windows SmartScreen may show a warning — choose More info, then Run anyway, only if you downloaded it from videocrate.app.
Some codecs only work with certain formats. Try a different output format, or another codec for the one you need.
Lossless remuxing needs the original streams to be compatible with the new container. If they aren't, use a normal conversion instead.
H.265 and AV1 take longer to encode — try a lower preset or H.264. If a file won't convert, check it plays in another player first; it may be damaged.
In VideoCrate, choose to activate Pro and enter the licence key from your purchase email. Activation needs an internet connection.
A Pro licence can be active on 2 PCs. Deactivate it in VideoCrate on a PC you no longer use, then activate on the new one.
Check your spam or junk folder. If it isn't there, email support with your checkout email address and PayPal transaction ID.
Payments are processed by PayPal. For any payment issue, email support with your PayPal transaction ID and we'll help.
Open Conversion History to review previous conversions and locate your files.
Include your Windows version and a short description of the problem.
support@videocrate.appPolicies: Privacy · Terms · Licence terms (EULA) · Open-source notices
